Calls May Be Recorded for Training and Monitoring Purposes Discworld 'A fascinating concept wonderfully executed

'A fascinating concept wonderfully executed

his common sense told him to refuse

now was the time

now revised with an introduction and appendix by financial legend Warren Buffett—one of the author’s most famous students—and newly updated commentaries on each chapter from distinguished Wall Street Journal writer Jason Zweig

Calls May Be Recorded for Training and Monitoring Purposes Discworld 'A fascinating concept wonderfully executedIn a London call centre, Jimmie helps holiday makers with myriad problems, but he is hardly a model employee. He doesn't simply provide customer service to his clients and advice to his colleagues, he gets involved in their fantasies and frustrations, and now he's about to be hauled up in front of the boss. From perfecting his roles as an undertaker and as a clown to performing duties above and beyond his employment contract, he debates the importance