Customer Service: Complaint Management Series_Mental Health Recognise approaches that can be

Recognise approaches that can be used to respond to behaviour

Describe how to manage dyspepsia

Describe why each person with dementia is unique and can be affected differently by dementia

Minimise the spread of a fire

Customer Service: Complaint Management Series_Mental Health Recognise approaches that can beCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.